This information is for healthcare professionals who would like to refer a patient to Ramsay Connect.
Your patient needs a referral from a doctor or healthcare professional at a hospital to access a Ramsay Connect program. Follow these steps to complete a referral. You can complete this process during a patient’s hospital stay or at pre-admission, if preferred.
STEP 1: DISCUSS RAMSAY CONNECT WITH YOUR PATIENT
Talk to your patient about the benefits of receiving care or rehabilitation in the comfort of their own home and discuss whether a Ramsay Connect program is a suitable option for them.
STEP 2: COMPLETE A REFERRAL FORM
Complete Hospital Care in the Home Referral Form or Rehabilitation at Home Referral Form,
If you are referring a patient for Hospital Care in the Home, please also refer to the Hospital at Home Discharge Checklist.
Then, email the completed PDF/s to referral@ramsayconnect.com.au.
If you have any questions, call Ramsay Connect Care Coordinators on 1800 799 732.
STEP 3: AWAIT CONFIRMATION
You should receive an email to acknowledge receipt of the referral within 2–4 hours. If you do not receive this email, please call 1800 799 732.
A Ramsay Connect Care Coordinator will then confirm your patient’s eligibility for funding with their health insurer and contact you to begin to develop a care plan.
While getting health fund approval will usually take less than 24 hours, the process can take up to 7 days, so it is important to send referrals through as early as clinically appropriate to allow for this to occur. The Care Coordinators will keep referrers and the patients informed throughout this process.
For general enquiries please contact enquiries@ramsayconnect.com.au.