Referrals – Healthcare professionals information

For healthcare professionals looking to refer:

Your patient needs a referral from a doctor or healthcare professional at a hospital to access a Ramsay Connect program. Follow these steps to complete a referral. You can complete this process during a patient’s hospital stay or at pre-admission, if preferred.




Talk to your patient about the benefits of receiving care or rehabilitation in the comfort of their own home and discuss whether a Ramsay Connect program is a suitable option for them.





Then, email the completed PDF to referral@ramsayconnect.com.au.

If you have any questions, call our Ramsay Connect Care Coordinators on 1800 799 732.



You should receive an email to acknowledge receipt of the referral within 2–4 hours. If you do not receive this email, please call our team on 1800 799 732.


A Ramsay Connect Care Coordinator will then confirm your patient’s eligibility for funding with their health insurer and contact you to begin to develop a care plan.

While getting health fund approval will usually take less than 24 hours, the process can take up to 7 days, so it is important to send referrals through as early as clinically appropriate to allow for this to occur. The Care Coordinators will keep referrers and the patients informed throughout this process.

For general enquiries please contact enquiries@ramsayconnect.com.au.

To be eligible for the program the patient must:

  • Have a condition that has resulted in impairments with associated functional loss e.g. mobility, balance, safety, ADL’s and/or exercise tolerance
  • Their condition needs to be likely to respond to rehabilitation within a reasonable/appropriate timeframe
  • They need to be able to actively participate in rehabilitation (physically and psychologically)
  • There is a rehab discharge plan with clear goals and anticipated functional gain
  • They need to be medically stable to participate

Exclusion may include:

  • Patients requiring 24 hour nursing care
  • Unsafe home environment for health professionals to attend
  • Cognitive status that limits the patient's ability to safely and actively engage in a Rehabilitation in the Home program
  • Medication or substance abuse problems
  • End-stage palliative care (EOL)
  • Patient under 18 years of age