Referrals – Healthcare professionals information

For healthcare professionals looking to refer:

Your patient needs a referral from a doctor or healthcare professional at a hospital to access a Ramsay Connect program. Follow these steps to complete a referral.

STEP 1:

DISCUSS RAMSAY CONNECT WITH YOUR PATIENT

Talk to your patient about the benefits of receiving care or rehabilitation in the comfort of their own home and discuss whether a Ramsay Connect program is a suitable option for them.

STEP 2:

COMPLETE A REFERRAL FORM

Download the Virtual
Health referral form

Then, email the completed PDF to virtualcare@ramsayconnect.com.au.

If you have any questions, call our Ramsay Connect Care Coordinators on 1300 131 186.

STEP 3:

AWAIT CONFIRMATION

You should receive an email to acknowledge receipt of the referral within 2–4 hours. If you do not receive this email, please call our team on 1300 131 186.

A Ramsay Connect team member will then confirm your patient’s eligibility for funding with their health insurer and contact you to begin to develop a care plan.

While getting health fund approval will usually take less than 24 hours, the process can take up to 7 days, so it is important to send referrals through as early as clinically appropriate to allow for this to occur. The Care Coordinators will keep referrers and the patients informed throughout this process.

For general enquiries please contact enquiries@ramsayconnect.com.au.